The human touch v computer says “no” Things don’t always wholly change for the better. Take the customer experience of…

As a Director or Senior Manager of a financial services provider, you may well have encountered the frustration of watching…

‘How To Make The Perfect Decision’ sounds like one of those books you find in joke shops which, when you…

Optimism Bias. It sounds something we all could use, doesn’t it? Optimism sounds like such a positive force for good. …

It’s only human nature. Isn’t it? No one likes to make a loss. It hurts and it makes sense to…

As a senior manager or director in financial services, you will be acutely aware of the impact of recent information,…

Let’s talk about decision making and “own goals,” aka apparently self-sabotaging behaviour. Making a decision that is not in your…

Let’s talk about body consciousness. It’s nothing new. In fact, ever since William Bowerman published a four-page pamphlet entitled ‘Jogging’…

Wi-Ai and Bids for Connection (or “Do your financial services clients want to divorce you?”) I recently had an “a-ha”…

If you’re a director or senior manager of a financial services business, you probably know that behavioural biases can lead…

I’ve written before about how, when it comes to investment decisions, it is better to respond than to react. However…

It’s human nature to crave control over our lives. But is there really such a thing? Several studies show the…

Do you and your clients fully embrace the power of the pause? It may sound a little woo-woo, but it’s…

Do your clients react or respond? The words may seem similar. However, there’s a big difference between the two. If…

Loss Aversion refers to our powerful tendency to prefer avoiding losses over acquiring equivalent gains. In fact, some studies suggest…